Customer Satisfaction Guarantee

Our relationship with you does not end at checkout. If anything about your order feels wrong—whether it is the size of a specimen, its condition on arrival, or even the pace of communication—we ask that you reach out within twenty-four hours. Early notification allows us to act quickly, and in most cases we can resolve the concern. Depending on the situation, that may mean detailed coaching and support, a replacement shipment where practical, or store credit in line with our guarantee policy.

We understand that many of our customers are new to marine keeping, which is why every order is backed by eating-video proof before shipment and personalized guidance through AskNEMO. When you purchase from International Aquatics, you are not simply buying a fish. You are gaining access to our team, our veterinarians, and our AI-driven tools, all working together to help you succeed.

Our guarantee is not a sales tactic. It is our way of sharing responsibility. Fish are living creatures, and success depends on more than shipping alone—stress, aggression, and water chemistry all play a role. If an animal struggles despite your care and adherence to our guidelines, we take that seriously and commit to finding the right remedy.